November 2, 2026 · 0 min
Don’t Start With “I’ve Got Some Bad News”
From the Conversation
AD | This season of Golden Nuggets: Movers & Shakers is supported by Rightmove.
There's one rule for difficult conversations:
Don’t start with, “I’ve got some bad news.”
Why? Because before you’ve finished the sentence, the other person may already have imagined ten worse scenarios.
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